To keep in line with their reputation as a technology leader, Hewlett-Packard (HP) moved to a web-based customer-support model. HP needed an automated solution to produce digital files to and from customers that help diagnose and resolve issues with HP products.
Enter in Toolkit by ActivePDF! This award-winning solution enables HP to provide full PDF functionality to form fill, append, and apply document assembly for the customer support division and enhance customer experience.
Today, due to the implement of Toolkit, the HP team is fully functional, using an automated system to diagnose and resolve customer issues and enhance overall customer satisfaction.
Read the full story in our Hewlett-Packard Case Study!