Content management generates love-hate user relationships
Are you happy with your content management system? Do your employees complain endlessly about it? Did you really know what you were getting when you bought it? Did your vendor sell you a bill of goods? Did your own IT people oversell a product or mislead you concerning potential benefits?
This interesting article looks at some of the reasons organizations are dissatisfied with their content management systems, stressing that really knowing what you need, beyond an impressively complex feature list, is critical before you invest in any technology.