Technology can be frustrating. Especially if you’re using new software or starting a new process. As you probably know, new software usually has a learning curve. That means you might not recognize the best way to complete your daily tasks right off the bat. There’s not a wrong way to do things if you get the result you want, but there might be a more efficient way. Our technology is here to help. We know you’re busy—technology shouldn’t add unnecessary steps to your day. Instead, it should be a natural extension of your existing processes.

Because of our long history in records management and records retention, we’ve seen it all. This means we can help ensure a smooth and intuitive work flow, regardless of which of our solutions you use. Whether it’s a single-user instance or a corporate-wide deployment, our Support team is here for you. Whether you’re new to our software or you’ve been using it for years, if you have questions, we have answers.

We often work with users who are new to the software. They may not know about built-in features that make tasks easier. As with any software, some aspects of our application are more complicated than others. But, if a process seems clunky, there’s probably a simpler solution. We believe all questions have value, and we can help resolve most through a simple phone call or email. Want to save yourself time and learn more about your software? Looking for quick tips and tricks to simplify tasks and make them more efficient? Look no further than your Zasio support team.

Did you know, for example, Versatile Enterprise has a service that will automatically update the calculated destruction dates for boxes and files when you update a record series retention period? If this service is stopped or isn’t installed, you would need to update each item individually to get the correct destruction date. If you don’t know about the background service, you might spend hours updating items individually. This is just one case where a simple phone call can save you time and frustration.

Our team can help you resolve many types of records management and records retention concerns. It doesn’t matter the size or scope of the issue. We can even create customization’s that tailor our software to your needs. Want to prevent files in a box from being checked out when the box itself is checked out? Easy. Need content dates to match when files are placed in boxes? We have you covered. The best part? Your customization’s are saved so you won’t lose them when you download new versions of the software.

At Zasio, we’re always looking for ways to improve our products to help streamline processes and increase efficiency. Our goal is to keep your software simple, effective, and efficient. Remember, your feedback helps drive software development. If you have questions or frustrations, don’t hesitate to reach out to us—help is only a phone call or email away. 

  Author: Eric Ramstad, Software Suport Specialist at Zasio Enterprises, Inc.