Organized as a cooperative, not-for-profit financial institution, Randolph-Brooks Federal Credit Union is managed by a volunteer Board of Directors. Each director is committed to establishing policies which save members money and provide them with excellent customer service.
Randolph-Brooks’ goal was to increase customer satisfaction regarding transaction document requests (i.e. withdrawals, deposit tickets, money orders, change in account, etc). When members requested a transaction document, they had to wait seven days. With the installation of PaperVision® Enterprise, employees can now fulfill multiple transaction document requests for members within minutes, which greatly improved customer satisfaction and saved them money!
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