On the brink of opening a new hospital, the medical records director at Family Health West (FHW) was asked to be prepared for the coming upsurge in medical records. Surrounded by wall-to-wall filing cabinets, Karen Hatch and her team were already struggling to store and manage normal patient growth rates. Where would they store more filing cabinets? How would they handle the increased workload? Hatch wasn’t confident in the existing records management system, and she needed a solution before the ribbon cutting.

Since implementing a Digitech Systems’ Enterprise Content Management (ECM) system, FHW efficiently manages more medical records while saving money, improving the quality of patient care and enhancing regulatory compliance.

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