When Smith started looking for new business opportunities, he had several key criteria. He needed a partner that provided quality ECM products, the training needed to become a product expert and superior reseller support. “I was starting from scratch, so I needed a real partner—someone that would help me stay in business, not become my competition or start selling services directly,” said Smith. The amount of time Smith can devote to sales is critical to business growth, so he also needed an easy-to-use product that customers could learn quickly. With a background in the healthcare industry, Smith was confident selling in that marketplace, but a product that would help him crossover into new markets would help DMS expand their customer base and increase revenue.
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