Carewatch Care Services is a leading national (UK) provider of care services enabling people to stay independent in their own homes. Carewatch delivers over 170,000 hours of care every week, with more than 8,000 carers in the UK, and over 100 company-owned and franchised offices.

Carewatch was facing these challenges:

  • Improve the quality of document-based communications with customers
  • Streamline the process of creating invoices to meet a wide range of customer needs
  • Respond faster to customer requests for changes to invoice content and design
  • Take control over document creation and eliminate reliance on an external provider of this service

The solution: Columbus - customer communications management

Read the Carewatch case study to find out how Columbus has helped Carewatch meet their customer communications challenges.