Posts in Business Process Management

Optimizing Payment Processing with High-Quality Capture (Case Study - Banking)

May 19, 2015

Automated document recording ensures end-to-end compliance with powerful data handling The Challenge When Eastern European countries joined ... (more)

Centralizing Inbound Processing for Greater Local Efficiency (Case Study - Retail)

May 19, 2015

Intelligent capture and exception handling optimizes fax for enhanced customer credit operations  The Challenge  Runni... (more)

Accelerating business processes & increasing agility using ACM (MARKESS-ISIS Papyrus)

May 19, 2015

The aim of this white paper written by MARKESS International for ISIS Papyrus is to uncover the reality behind adaptive case management and describe how it helps a company t... (more)

Adaptive Case Management: Comparing Document- & Customer-centric Approaches (AIIM-ISIS Papyrus)

May 19, 2015

Holistic customer service has become more essential than ever for retention, acquisition and support of business relationships that stimulate competitive a... (more)

Knowledge Worker Empowerment Is Vital To Success (Forrester Research - ISIS Papyrus)

May 19, 2015

Forrester Research's evaluation of business process and case management automation revealed that while enterprises recognize that their crucial experts - knowledge workers -... (more)

Adaptive Case Management for serious claims management (CeTIF - ISIS Papyrus)

May 19, 2015

... operational flexibility to improve customer service and profitability  CeTIF (Research Center for Technology, Innovation, and Finance of the University Ca... (more)

Case Management and Smart Process Applications - Industry Watch (AIIM)

May 19, 2015

Organizations’ Customer Experience Management (CEM) ambitions increasingly dependent on Smart Process Applications. AIIM re... (more)

Eliminating the paper chase and improving customer services

May 08, 2015

Magna Housing, a housing provider based in the Dorset area, manages in excess of 5000 general needs properties with a well established care and support arm. During 2008 and 2009... (more)

Simplifying housing document management at AmicusHorizon

May 08, 2015

With over 80 office locations, managing all the documentation associated with more than 28,000 homes is not an easy task. That’s why AmicusHorizon, a housing association, chose to use the Swo... (more)