Posts in Business Process Management

Microsoft awards SER highest competency status

May 24, 2017

(15.05.2017 - Berlin) For the tenth year in a row, SER has attained the highly sought-after Microsoft Gold Partner status, demonstrating again the excellent implementation of the Doxis4 iECM suite ... (more)

The Impact of Personal Data on Records Management

May 22, 2017

On May 25, 2018, the General Data Protection Regulation (GDPR) goes into effect. The GDPR harmonizes data protection and reshapes the way businesses approach data privacy. To achieve this goal, the... (more)

Inside Consulting, Issue 1: Simplifying, Harmonizing, and Maintaining Retention Schedules

May 15, 2017

We’re excited to highlight some of the recent engagements of our Consulting Division and the ways we’re using our expertise, resources, and thought-leadership to serve our clients and c... (more)

Building the Foundation for Improved Efficiency, Document Capture Automation Demolishes Manual Data

May 12, 2017

Serving the natural gas industry since 2004, Gas Field Services in Rosedale, Virginia, specializes in well tending, site construction, pipelines, facility operations, water disposal and consulting.... (more)

GlobalCapture® Enables Distributor to Produce High Quality Data to Deliver High Quality Goods

May 08, 2017

Kuna Foodservice started in 1918 as a small, family-owned butcher shop in St. Louis. Nearly 100 years later, they are one of the largest independent and privately-owned foodservice companies in the... (more)

Case Study: Highmark Inc

April 19, 2017

Summary Highmark Inc. is a national, diversified health care partner serving over 5 million members across the United States through its businesses in... (more)

GlobalSearch® Changed Paper Processes As The Zarrow Family Changed Lives

April 19, 2017

Since their start in the 1980s, Zarrow Family Foundations has provided educational opportunities, social services, mental health programs, and housing to support the mentally ill and physically cha... (more)

Change Management Research Confirms Need to Make Users Top Priority in New Software Implementations

April 19, 2017

Change management for new software implementations is a very real challenge for most organizations, regardless of size or industry. And the ultimate goal is equally as common: get users to ado... (more)

Case Study: City of Kodiak

April 12, 2017

Summary The City of Kodiak, serves more than 6,000 residents in Kodiak, Alaska. In 2003, the City Clerk started to work on a comprehensive management system at the directio... (more)