Actuate Customer Communications Management
Customer Communications Management (CCM) is an exciting and rapidly emerging market category that provides tremendous business benefit through exceptional customer experience, operational cost reduction, and business process optimization. Combining decades of experience with principles of innovation, performance, reliability, and ease of use, Actuate delivers an integrated suite of CCM products designed to address today’s complex business communications requirements. The Actuate CCM solution helps organizations to: • Access customer information stored throughout the organization. • Analyze customer data to identify relevant and personalized messaging opportunities. • Compose high-volume transactional output such as statements, bills, and policies. • Create individual customer correspondence such as letters, quotes, and contracts. • Transform print streams into PDF or XML formats for online presentation. • Archive content to meet regulatory requirements and improve information access. • Produce accessible documents to meet legislative mandates and avoid litigation. • Deliver content on multiple channels to ensure an exceptional customer experience. • Automate and administer document processing to improve business performance.